General

How To Reconnect Your Outlook Emails to Your Microsoft CRM account so that Tracking Emails is Re-enabled
1. Open your Microsoft Outlook Application. (If it’s open already, close it down and reopen it) 2. Click on File then Options:   3. Click on Add-Ins...
Tue, 6 Mar, 2018 at 7:38 AM
Creating a Microsoft Account
1. Start your web browser and navigate to: http://login.live.com 2. At the sign in screen, click Sign up now. 3. Enter the information to create a...
Tue, 6 Mar, 2018 at 7:53 AM
Windows 8 or Windows 8.1 mapped folder not displaying in windows explorer
We recently came across a problem where anyone running Windows 8 or Windows 8.1 were unable to see “mapped network folders” in Windows Explorer. Solutio...
Tue, 6 Feb, 2018 at 8:19 AM
CCI Learning Hours of Operations
Below are the hours of operations for the Jasperactive Support Department phone line Support Phone Line Open: 6 AM Pacific Standard Time Close: 5 PM ...
Fri, 17 Aug, 2018 at 9:06 AM
How do I unzip files on a MAC?
Unzipping a file on a mac computer is user-friendly and intuitive.  To unzip files on a mac, simply follow the steps below: Double click the zipped file...
Fri, 26 Apr, 2019 at 10:11 AM
Microsoft Office Registry Wipe
Conducting a Registry Wipe: 1. Uninstall your current Office Application 2. Download the Microsoft Office Removal Tool 3. Run the Removal Tool 4. Reinstal...
Mon, 23 Sep, 2019 at 7:06 AM
How to take a Screen shot or image
There are multiple ways to retrieve a print screen image.   Use Snippet - this comes inherently to all PCs with Microsoft OS installed. Go to the Windows w...
Mon, 23 Sep, 2019 at 7:11 AM
Keyboard Shortcuts for Mac when doing Jasperactive MOS for Online
For Jasperactive MOS for Online users who are Mac users, please click on this link below to view keyboard shortcuts for Mac that are equivalent to Windows P...
Thu, 26 Nov, 2020 at 1:27 PM