I’ve forgotten my GMetrix password

I’ve forgotten my GMetrix password To reset your GMetrix Student password, go to http://www.gmetrix.net/Public/PasswordRecovery.aspx and follow the onscreen instructions. If the account was registered on your behalf, you may need to contact your Administrator. To reset your GMetrix Administrator password, go to http://www.gmetrix.net/manage/Access/PasswordRecovery.aspx and follow the onscreen instructions.

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What to do if a certification exam freezes or crashes?

If an exam crashes or freezes, please do not move the candidate to a different workstation unless advised to by CCI Learning. The Proctor should restart the testing machine so that their exam can be resumed. To do this, the machine will likely have to be powered down. On most computers this can be done by pressing and holding the […]

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How to associate staff as organization administrators or proctors

All staff and faculty that need additional permissions on the Certiport site – need to be associated as an Organization Administrator or Proctor. Go to www.certiport.com Login with your Certiport username/password At the top of the screen – use the drop down menu and select the role Organization Administrator Put your cursor on the tab […]

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GMetrix – Adobe, MTA and Autodesk practice exams

To launch an Adobe, MTA or Autodesk Practice Exam in GMetrix, follow the steps below: 1. Log on to the GMetrix website at www.gmetrix.net 2. Students sign in with their GMetrix username\password 3. On the main screen – Click Take a Test 4. Either insert a new Access Code or select a code you’ve previously entered 5. Select the […]

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How to print a Microsoft Office Certificate

To access the MOS certificates: Login at www.certiport.com with your Certiport username At the top of the screen use the drop down menu and select “Organization Administrator” Put your cursor on the tab “Reports” Click on “Print Certificates” Select the date range and click Search Select the certificates that you want to print and click […]

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Antivirus software

Clicking on iQ System Tools results in am error – “Admin exec. has encountered a problem and needs to close”. Add C:\Certiport to the listed of trusted places within your Antivirus software. Try launching the exam again and see if it’s addressed the problem.  

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GMetrix templates not loading

Student opens a GMetrix practice test and the screens either come up grey or don’t load. Sometimes preventing the student to click Next and go to the next question. With GMetrix running on the computer Click Start Click Computer – C:\Program Files (x86)\GMetrix SMS\GMetrixTemplates\en-US – Find the folder of templates you require and open the […]

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Certiport IQ System Offline mode – proxy error

This fix is temporary and will be corrected on future updates of iQsystem.  A key file that allows the offline machine to recognize the thumb drive is not being carried over when syncing the thumb drive on the online machine. The steps below will show how to manually perform this step. Here are the error […]

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