Creating a Microsoft Account

1. Start your web browser and navigate to: http://login.live.com 2. At the sign in screen, click Sign up now.   3. Enter the information to create a new Microsoft account ID and password. Near the bottom will be the field requiring you to enter information to help protect your information as well as to validate that you […]

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System is unable to locate a domain controller

We recently had an issue with the inability to locate a domain controller when trying to connect to a mapped drive. Problem: User has two mapped drives, when trying to connect to the mapped drive a dialog box is displayed requesting the users username/password. Below this in red is the caption *the system is unable […]

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Windows 8 or Windows 8.1 mapped folder not displaying in windows explorer

We recently came across a problem where anyone running Windows 8 or Windows 8.1 were unable to see “mapped network folders” in Windows Explorer. Solution: Click Start, type regedit in the Start programs and files box, and then press ENTER. Locate and then right-click the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System. Point to New, and then click DWORD […]

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Office 365 problem with “Autodiscover” not working correctly

We recently encountered a problem with Office 365 and worked many hours with the Office 365 support team to identify the issue. Below is what we were experiencing and the fix that worked for us. Problem: We identified two separate problems both within a day of each other. Problem 1: Users that had “Shared Folders” […]

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