Console 8 Error Message – ‘Office Application in Memory’

This error message indicates that something is running in memory and Console 8 cannot seem to turn it off. The software is looking to see if an office application is running and essentially needs the user to close it prior to starting an exam. Try the following steps to resolve this: A. Reboot the computer, log […]

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Exams Attempts has been exceeded

If a test candidate attempts to login to a certification exam more than 5 times, you’ll receive an error “Exams Attempts has been exceeded”. In order to address and fix this error please contact customer service. Dial 888-999-9830 – Option 9 Provide customer service with your IQ Center and the students Certiport Username Customer Service will […]

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How do I reset my Certiport password?

You have two options to reset your Certiport password. Option 1 – Online Have the test candidate go to www.certiport.com In the top right hand corner click on “Login” Click the Link “I cannot access my account” Enter your security information and reset your password If you’re unable to reset your password online – please […]

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Clicking the Bullet List option in Word 2013 results in an error

Click the Bullet list button in Word 2013 results in an error sometimes. This is due to a corrupted ListGal.DAT file. To fix this issue – close all open Microsoft Office applications Turn on the ability to view hidden files/folders Close all office applications – then open Windows Explorer and navigate to this location: C:\Users\%username%\AppData\Roaming\Microsoft\Word […]

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Certiport Console 8 LAN Solution

Certiport has released a new feature within Console 8 called LAN Solution. This new feature will allow your testing center the ability to download updates by designating a specific computer in your lab to act as the server. This computer will facilitate the distribution of content updates to the other workstations using your own LAN, as opposed to using […]

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IT Director’s Guide for The Microsoft Imagine Academy Program

The IT Director is a critical stakeholder in the success of Microsoft Imagine Academy Program. The IT Director is responsible for: Ensuring the computer labs meet the requirements necessary to run the software and Online Learning courses. Downloading and setting up the lab licenses in the classroom. Identifying, communicating, and mitigating any known firewalls that […]

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Certiport Console 8 Detection of Multiple Versions of Office

You will either Need Full Local Administrator Rights or have your IT Staff on hand to go through these instructions. This issue will usually occur if an upgrade to Office 2013 is carried out while Office 2010 is still present on the machine.  The Certiport Console software will identify multiple versions of Office installed on the […]

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Microsoft accessibility standards

Microsoft Accessibility Standards (MAS) support has been built into the following Microsoft exams: Microsoft Office Specialist (MOS) 2010 & 2013, Microsoft Technology Associate (MTA), SharePoint and OneNote. Beginning June 30, 2015 through August 30, 2015 content will be available as an optional updates in Console. iQsystems will NOT be affected.  

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